Job Title: Claims Line of Business Associate Vice President - Auto Physical Damage
Job ID: 06980
Division: Personal Lines
Work Location(s): United States-Wisconsin-Madison
Full/Part Time: Full-Time
Position Objective
The Claims Line of Business (LOB) AVP position is accountable for designing and executing Claim strategy for "a LOB". This position is responsible for engineering the Claims product to enhance performance across loss costs, expense, and customer experience. The position is also responsible for managing large Claim operations to realize strategy while fostering high employee productivity and engagement.
Primary Accountabilities
- Strategy (40%)
- Leverage best practices and shared services across the functional and operational departments in support of product initiatives and to impact financial results.
- Creates and directs the implementation of policies and procedures that support the standard work.
- Identifies and assesses compliance risks, communicates to Claims VP and develops processes to mitigate identified risks.
- Directs the management of any vendor contracts, activities, and performance.
- Leads the Leadership Team through the annual process of evaluating mission, vision, values, strategies, goals and measures. Leads the creation of a framework for strategy execution that ties goals and objectives to identified and resourced actions across the department.
- Directs the line of business analysis of operating and financial data and proactively identifies emerging trends within the results.
- Directs the development of gap analysis to review actual results compared against profit and growth plan. Approves initiatives and changes to line of business performance to close gaps.
- Facilitates the partnerships with strategic business unit members to develop and recommend strategies to address performance gaps based on desired strategic direction of the product line and competitive marketplace issues. Provides input into national product strategies to help drive sustained profitable growth.
- Identifies the key focus for the long and short term direction of the Line of Business and cross-divisional goals that support that direction taking into consideration competitor information, regulatory and legal environments, claim handling trends, marketing trends.
- Operations (35%)
- Directs and coordinates all Claims Office operations to provide a common, consistent claim handling approach, which may include Casualty, Property, CAT, Auto Physical Damage or Certified Repair Program (CRP).
- Ensures consistent communication mechanisms are in place between all Claims offices and product strategy area.
- Ensures effective process coordination across all Claims office locations and scope areas.
- Ensures strategy execution to identified goals and objectives.
- Management/Leadership for Department or Unit (15%)
- Manages direct reports, systems, and projects to achieve department/unit goals in accordance with Company policies and practices.
- Prepares and analyzes department/unit plans and reports.
- Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
- Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
- Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance & development plans.
- Strategies Linked to the Division's Business Goals/Results (10%)
- Establishes, communicates, and implements departmental plans, objectives, and strategies.
- Participates as a member of the Management Team.
- Maintains an active awareness of American Family's business environments, corporate culture, and structure to support key decision-making.
Job Competencies
- Achieve Results
- Be Accountable
- Lead Change
- Lead Corp Vision & Strategy
- Lead People
- Maximize Customer Experience
- Influence
Specialized Knowledge and Skills Requirements
- Demonstrated ability to effectively manage Claims operations and service delivery
- Demonstrated leadership abilities.
- Fundamental knowledge of the insurance industry and Claims enviroment.
- Knowledge of the company's business practices and direction as well as familiarity with the company's policies and resources.
- Prior management or leadership experience in area(s) of accountability.
- Strong understanding of Claims concepts and strategies.
Travel Requirements
- Must be willing to travel for Catastrophe duty if necessary.
- This position requires travel up to 25% of the time.
Company Information
A career move to join American Family Insurance may also mean a physical move for you. If you are selected for an interview, information will be provided on the level of relocation assistance available during the interview.
Offer to selected candidate will be made contingent on the results of background checks and signing a non-disclosure agreement for proprietary information, trade secrets and inventions.
LI:YM1
CB1
Please review the job requirements.
Job ID: 06980
Division: Personal Lines
Work Location(s): United States-Wisconsin-Madison
Full/Part Time: Full-Time
Position Objective
The Claims Line of Business (LOB) AVP position is accountable for designing and executing Claim strategy for "a LOB". This position is responsible for engineering the Claims product to enhance performance across loss costs, expense, and customer experience. The position is also responsible for managing large Claim operations to realize strategy while fostering high employee productivity and engagement.
Primary Accountabilities
- Strategy (40%)
- Leverage best practices and shared services across the functional and operational departments in support of product initiatives and to impact financial results.
- Creates and directs the implementation of policies and procedures that support the standard work.
- Identifies and assesses compliance risks, communicates to Claims VP and develops processes to mitigate identified risks.
- Directs the management of any vendor contracts, activities, and performance.
- Leads the Leadership Team through the annual process of evaluating mission, vision, values, strategies, goals and measures. Leads the creation of a framework for strategy execution that ties goals and objectives to identified and resourced actions across the department.
- Directs the line of business analysis of operating and financial data and proactively identifies emerging trends within the results.
- Directs the development of gap analysis to review actual results compared against profit and growth plan. Approves initiatives and changes to line of business performance to close gaps.
- Facilitates the partnerships with strategic business unit members to develop and recommend strategies to address performance gaps based on desired strategic direction of the product line and competitive marketplace issues. Provides input into national product strategies to help drive sustained profitable growth.
- Identifies the key focus for the long and short term direction of the Line of Business and cross-divisional goals that support that direction taking into consideration competitor information, regulatory and legal environments, claim handling trends, marketing trends.
- Operations (35%)
- Directs and coordinates all Claims Office operations to provide a common, consistent claim handling approach, which may include Casualty, Property, CAT, Auto Physical Damage or Certified Repair Program (CRP).
- Ensures consistent communication mechanisms are in place between all Claims offices and product strategy area.
- Ensures effective process coordination across all Claims office locations and scope areas.
- Ensures strategy execution to identified goals and objectives.
- Management/Leadership for Department or Unit (15%)
- Manages direct reports, systems, and projects to achieve department/unit goals in accordance with Company policies and practices.
- Prepares and analyzes department/unit plans and reports.
- Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
- Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
- Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance & development plans.
- Strategies Linked to the Division's Business Goals/Results (10%)
- Establishes, communicates, and implements departmental plans, objectives, and strategies.
- Participates as a member of the Management Team.
- Maintains an active awareness of American Family's business environments, corporate culture, and structure to support key decision-making.
Job Competencies
- Achieve Results
- Be Accountable
- Lead Change
- Lead Corp Vision & Strategy
- Lead People
- Maximize Customer Experience
- Influence
Specialized Knowledge and Skills Requirements
- Demonstrated ability to effectively manage Claims operations and service delivery
- Demonstrated leadership abilities.
- Fundamental knowledge of the insurance industry and Claims enviroment.
- Knowledge of the company's business practices and direction as well as familiarity with the company's policies and resources.
- Prior management or leadership experience in area(s) of accountability.
- Strong understanding of Claims concepts and strategies.
Travel Requirements
- Must be willing to travel for Catastrophe duty if necessary.
- This position requires travel up to 25% of the time.
Company Information
A career move to join American Family Insurance may also mean a physical move for you. If you are selected for an interview, information will be provided on the level of relocation assistance available during the interview.
Offer to selected candidate will be made contingent on the results of background checks and signing a non-disclosure agreement for proprietary information, trade secrets and inventions.
LI:YM1
CB1
Please review the job requirements.