Job Title: Microsoft Server Technology Sr Engineer (Comms/Collabn Sr Technologist)
Job ID: 06019
Division: Information Services
Work Location(s): United States-Wisconsin-Madison
Full/Part Time: Full-Time
Position Details
Preferred technical experience:
1. Experience modifying, upgrading and configuring Microsoft Exchange Server.
2. PowerShell experience within the context of Microsoft Server support and management.
3. Experience with Lync
4. SharePoint experience
5. Development experience
6. Strategic integrations
7. Mobile device management
8. Rightfax or other fax server technology
Will consider training on some of above.
Position Objective
The Communications/Collaboration Senior Technologist is responsible for system administration and the maintenance and configuration of the communication and collaboration technologies and solutions used throughout the enterprise. This includes telephony and customer contact management technologies and systems, social networking technologies and solutions, interactive multimedia communication technologies, and overall human productivity technologies and solutions. Employees in this job are responsible for identifying ways networking technologies and solutions that can be leveraged to improve customer experiences and employee productivity.
Primary Accountabilities
- Communication/Collaboration Systems Support (40%)
- Provides second level support and assists with third level support. Troubleshoots and manages resolution of operational problems for assigned software or hardware technologies.
- Evaluates the operational characteristics and usage trends of installed systems and software by utilizing available tools to monitor and manage reliability, availability and performance. Works with those that support client applications to identify and resolve issues to maintain operating efficiency and work quality.
- Escalates problems to external vendors as necessary, ensuring prompt and accurate resolution.
- Maintains procedures, standards and methods for team members and other I/S colleagues.
- Builds understanding of communications and collaboration technologies within the organization through the creation of self-service options.
- Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
- Technology & Software Installation, Configuration & Maintenance (40%)
- Leads and direct others in the overall administration of a specialized platform or technology.
- Performs installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards.
- Performs post-installation verification.
- Diagnoses and fixes system problems.
- Assists Specialist level staff with on-going capacity planning processes for communication and collaboration technologies. This provides assurance of proper system operation and performance as well as input to software and hardware lifecycle management.
- Produces and maintains documentation.
- New Technology (15%)
- Maintains up-to-date awareness of industry developments and best practices in their area of specialization.
- Leads or participates in the research and development of new products.
- Partners with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify communication and collaboration technologies and solutions needed to support the business.
- Participates in researching vendors, equipment, and software to support business needs.
- Creates reports and presentations for peer and management review and consumption.
- Project Management (5%)
- Manages own tasks within a project plan using I/S standard Infrastructure methodologies (SDLC).
- Manages medium to large size projects, or parts of a project, holding others accountable to delivery deadlines and quality.
- Complies with best practices that have been established for I/S projects at American Family.
- Participates in post-implementation reviews to identify opportunities to continually improve processes.
Job Competencies
- Achieve Results
- Be Accountable
- Maximize Customer Experience
- Adaptability
- Concern for Quality
- Problem Solving
- Teamwork
- Technical Expertise
Specialized Knowledge and Skills Requirements
- Basic knowledge and understanding of software development languages and tools to integrate communication and collaboration technologies with other applications and business systems.
- Basic knowledge and understanding of communication/collaboration system management and monitoring methods and tools.
- Basic knowledge and understanding of one or more infrastructure technologies such as database, network, security, server, storage, and workstations.
- Demonstrated experience implementing and maintaining systems.
- Demonstrated experience troubleshooting and resolving second-level system issues.
- Solid knowledge and understanding of one or more communication and collaboration technologies including: messaging; web/media server; multimedia customer contact technologies (call centers, web chat, email, etc.); multimedia productivity solutions (video conferencing, web conferencing, virtual meetings, etc.); unified communications and telephony technologies; social networking technologies; mobile messaging technologies and solutions; office productivity tools and solutions; virtualization technologies; and tools to support and maintain these technologies.
Travel Requirements
- This position requires travel up to 5% of the time.
Working Conditions
- Ability to participate in 24x7 off hour/on call on a rotating basis.
Company Information
We offer a comprehensive benefits package that includes health, life and dental insurance, a 401(K) plan, paid holidays, vacation and sick leave and the opportunity for career development. If you would like to put your career in motion apply online today!
A career move to join American Family Insurance may also mean a physical move for you. If you are selected for an interview, information will be provided on the level of relocation assistance available during the interview.
Offer to selected candidate will be made contingent on the results of background checks.
CB3
J2WGIJb
J2W:LI
Please review the job requirements.
Job ID: 06019
Division: Information Services
Work Location(s): United States-Wisconsin-Madison
Full/Part Time: Full-Time
Position Details
Preferred technical experience:
1. Experience modifying, upgrading and configuring Microsoft Exchange Server.
2. PowerShell experience within the context of Microsoft Server support and management.
3. Experience with Lync
4. SharePoint experience
5. Development experience
6. Strategic integrations
7. Mobile device management
8. Rightfax or other fax server technology
Will consider training on some of above.
Position Objective
The Communications/Collaboration Senior Technologist is responsible for system administration and the maintenance and configuration of the communication and collaboration technologies and solutions used throughout the enterprise. This includes telephony and customer contact management technologies and systems, social networking technologies and solutions, interactive multimedia communication technologies, and overall human productivity technologies and solutions. Employees in this job are responsible for identifying ways networking technologies and solutions that can be leveraged to improve customer experiences and employee productivity.
Primary Accountabilities
- Communication/Collaboration Systems Support (40%)
- Provides second level support and assists with third level support. Troubleshoots and manages resolution of operational problems for assigned software or hardware technologies.
- Evaluates the operational characteristics and usage trends of installed systems and software by utilizing available tools to monitor and manage reliability, availability and performance. Works with those that support client applications to identify and resolve issues to maintain operating efficiency and work quality.
- Escalates problems to external vendors as necessary, ensuring prompt and accurate resolution.
- Maintains procedures, standards and methods for team members and other I/S colleagues.
- Builds understanding of communications and collaboration technologies within the organization through the creation of self-service options.
- Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
- Technology & Software Installation, Configuration & Maintenance (40%)
- Leads and direct others in the overall administration of a specialized platform or technology.
- Performs installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards.
- Performs post-installation verification.
- Diagnoses and fixes system problems.
- Assists Specialist level staff with on-going capacity planning processes for communication and collaboration technologies. This provides assurance of proper system operation and performance as well as input to software and hardware lifecycle management.
- Produces and maintains documentation.
- New Technology (15%)
- Maintains up-to-date awareness of industry developments and best practices in their area of specialization.
- Leads or participates in the research and development of new products.
- Partners with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify communication and collaboration technologies and solutions needed to support the business.
- Participates in researching vendors, equipment, and software to support business needs.
- Creates reports and presentations for peer and management review and consumption.
- Project Management (5%)
- Manages own tasks within a project plan using I/S standard Infrastructure methodologies (SDLC).
- Manages medium to large size projects, or parts of a project, holding others accountable to delivery deadlines and quality.
- Complies with best practices that have been established for I/S projects at American Family.
- Participates in post-implementation reviews to identify opportunities to continually improve processes.
Job Competencies
- Achieve Results
- Be Accountable
- Maximize Customer Experience
- Adaptability
- Concern for Quality
- Problem Solving
- Teamwork
- Technical Expertise
Specialized Knowledge and Skills Requirements
- Basic knowledge and understanding of software development languages and tools to integrate communication and collaboration technologies with other applications and business systems.
- Basic knowledge and understanding of communication/collaboration system management and monitoring methods and tools.
- Basic knowledge and understanding of one or more infrastructure technologies such as database, network, security, server, storage, and workstations.
- Demonstrated experience implementing and maintaining systems.
- Demonstrated experience troubleshooting and resolving second-level system issues.
- Solid knowledge and understanding of one or more communication and collaboration technologies including: messaging; web/media server; multimedia customer contact technologies (call centers, web chat, email, etc.); multimedia productivity solutions (video conferencing, web conferencing, virtual meetings, etc.); unified communications and telephony technologies; social networking technologies; mobile messaging technologies and solutions; office productivity tools and solutions; virtualization technologies; and tools to support and maintain these technologies.
Travel Requirements
- This position requires travel up to 5% of the time.
Working Conditions
- Ability to participate in 24x7 off hour/on call on a rotating basis.
Company Information
We offer a comprehensive benefits package that includes health, life and dental insurance, a 401(K) plan, paid holidays, vacation and sick leave and the opportunity for career development. If you would like to put your career in motion apply online today!
A career move to join American Family Insurance may also mean a physical move for you. If you are selected for an interview, information will be provided on the level of relocation assistance available during the interview.
Offer to selected candidate will be made contingent on the results of background checks.
CB3
J2WGIJb
J2W:LI
Please review the job requirements.