Job Title: Software Engineering Tools Senior Technologist
Job ID: 06519
Division: Information Services
Work Location(s): United States-Wisconsin-Madison
Full/Part Time: Full-Time
Position Objective
The Software Engineering Tools Senior Technologist is responsible for the installation, configuration, and support of development, testing, and reporting tools and related software that play a key role in the software development lifecycle. Provides support to both the I/S and business user community on tools for effective software development. Senior Technologists participate in client and infrastructure projects analyzing project requirements and solution designs to assure that systems are functionally appropriate, technically valid, and well integrated in accordance with the business user requirements and I/S standards. Participates in the research and review of technical solution alternatives and proposals for systems solutions.
Primary Accountabilities
- System Support (70%)
- Provides advanced (second) level support.
- Escalates problems to external vendors as necessary, ensuring prompt and accurate resolution.
- Develops and continually improves procedures, standards and methods for team members and other I/S colleagues.
- Provides input to strategic architecture planning as it relates to technologies supported by the unit. This may include making recommendations regarding architectural issues and the tools and technologies to be applied in a project.
- Evaluates the operational characteristics of installed software by utilizing available tools to monitor usage trends, reliability, and availability. Working with those that support client applications, identifies and resolves issues to maintain operating efficiency and work quality.
- Builds understanding of the unit`s technologies within the organization through the creation of self-service options.
- Software Installation, Upgrades, Configuration, & Maintenance (20%)
- Participates in software installation, configuration, and maintenance following established procedures and change control standards.
- Performs software post-installation verification.
- Diagnoses and fixes system problems. When encountering complex system problems, may be assisted by senior staff.
- Produces and maintains documentation.
- New technology (10%)
- Maintains up-to-date awareness of industry developments and best practices in their area of specialization.
- May assist in the research and development of new products.
- Partners with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify middleware systems needed to support the business.
Job Competencies
- Achieve Results
- Be Accountable
- Maximize Customer Experience
- Adaptability
- Teamwork
- Technical Expertise
Specialized Knowledge and Skills Requirements
- Demonstrated experience configuring software engineering tools.
- Demonstrated experience troubleshooting and resolving second-level system issues.
- Solid knowledge and understanding of several infrastructure technologies such as database, middleware, content management, system management, network, security, server, operating system, storage, and workstations.
- Solid knowledge and understanding of programming and scripting languages.
- Solid knowledge and understanding of software development, software architecture, testing, and automation which specific focus on the technologies supported by the unit.
Working Conditions
- Ability to participate in 24x7 off hour/on call on a rotating basis.
Company Information
We offer a comprehensive benefits package that includes health, life and dental insurance, a 401(K) plan, paid holidays, vacation and sick leave and the opportunity for career development. If you would like to put your career in motion apply online today!
A career move to join American Family Insurance may also mean a physical move for you. If you are selected for an interview, information will be provided on the level of relocation assistance available during the interview.
Offer to selected candidate will be made contingent on the results of background checks.
Please review the job requirements.
Job ID: 06519
Division: Information Services
Work Location(s): United States-Wisconsin-Madison
Full/Part Time: Full-Time
Position Objective
The Software Engineering Tools Senior Technologist is responsible for the installation, configuration, and support of development, testing, and reporting tools and related software that play a key role in the software development lifecycle. Provides support to both the I/S and business user community on tools for effective software development. Senior Technologists participate in client and infrastructure projects analyzing project requirements and solution designs to assure that systems are functionally appropriate, technically valid, and well integrated in accordance with the business user requirements and I/S standards. Participates in the research and review of technical solution alternatives and proposals for systems solutions.
Primary Accountabilities
- System Support (70%)
- Provides advanced (second) level support.
- Escalates problems to external vendors as necessary, ensuring prompt and accurate resolution.
- Develops and continually improves procedures, standards and methods for team members and other I/S colleagues.
- Provides input to strategic architecture planning as it relates to technologies supported by the unit. This may include making recommendations regarding architectural issues and the tools and technologies to be applied in a project.
- Evaluates the operational characteristics of installed software by utilizing available tools to monitor usage trends, reliability, and availability. Working with those that support client applications, identifies and resolves issues to maintain operating efficiency and work quality.
- Builds understanding of the unit`s technologies within the organization through the creation of self-service options.
- Software Installation, Upgrades, Configuration, & Maintenance (20%)
- Participates in software installation, configuration, and maintenance following established procedures and change control standards.
- Performs software post-installation verification.
- Diagnoses and fixes system problems. When encountering complex system problems, may be assisted by senior staff.
- Produces and maintains documentation.
- New technology (10%)
- Maintains up-to-date awareness of industry developments and best practices in their area of specialization.
- May assist in the research and development of new products.
- Partners with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify middleware systems needed to support the business.
Job Competencies
- Achieve Results
- Be Accountable
- Maximize Customer Experience
- Adaptability
- Teamwork
- Technical Expertise
Specialized Knowledge and Skills Requirements
- Demonstrated experience configuring software engineering tools.
- Demonstrated experience troubleshooting and resolving second-level system issues.
- Solid knowledge and understanding of several infrastructure technologies such as database, middleware, content management, system management, network, security, server, operating system, storage, and workstations.
- Solid knowledge and understanding of programming and scripting languages.
- Solid knowledge and understanding of software development, software architecture, testing, and automation which specific focus on the technologies supported by the unit.
Working Conditions
- Ability to participate in 24x7 off hour/on call on a rotating basis.
Company Information
We offer a comprehensive benefits package that includes health, life and dental insurance, a 401(K) plan, paid holidays, vacation and sick leave and the opportunity for career development. If you would like to put your career in motion apply online today!
A career move to join American Family Insurance may also mean a physical move for you. If you are selected for an interview, information will be provided on the level of relocation assistance available during the interview.
Offer to selected candidate will be made contingent on the results of background checks.
Please review the job requirements.